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Please open a support case so we can take a look: https:// Current support maintenance for Hi, My clients shadow control support has expired and they are currently in the process at looking to renew it but i would like to get a fix in place sooner rather than later.Is there a fix that you are able to advise over the forum?If you have problems installing Endpoint Protection after you remove existing Internet security programs, contact Windows Defender or Endpoint Protection support by submitting a case online (for more information, see How to Submit a Case Online).When Windows Defender or Endpoint Protection detects a potential threat that's hiding inside a compressed file with a file name extension or within a network share, it tries to deal with the threat by quarantining or removing the threat.Hi, We have around 200 endpoints on shadow control 4. also if i add a drive to be backed up it is not showing on SC.I have noticed today that no endpoint information has been collected since 3AM. I have stopped the service and delete the endpnt file and restarted the service but this is not working.
Updated: September 14, 2015Applies To: System Center 2012 R2 Endpoint Protection, System Center 2012 Configuration Manager, System Center 2012 Configuration Manager SP2, System Center 2012 R2 Configuration Manager, System Center 2012 Endpoint Protection SP1, System Center 2012 Endpoint Protection, System Center 2012 R2 Configuration Manager SP1With Endpoint Protection in Microsoft System Center 2012 Configuration Manager, you can use any of several available methods to keep antimalware definitions up to date on client computers in your hierarchy.Then i get a notification to reboot the appliance to finish server system update.The version number doesnt change and stays at v188.8.131.52 but once ive rebooted the appliance stops reporting up to date information.All endpoint for some reason stopped updating, all our configs remained the same, we could telnet to 5556 from the clients to the endpoint.We tried making new appliancees and restoring from config file. In the end, we ended up making a completely new VM and installing a fresh appliance, making new tokens, resubbing over 100 endpoints.
so it is still talking to the endpoint but the info from shadow protect isnt all updating on the portal.