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Contact Center Pipeline AUGUST 17, 2017 Technology AI artificial intelligence call center chatbots contact center Knowledge Management We can’t publish a series on trends without including artificial intelligence (AI).Cafe X JULY 13, 2017 Live Assist integrates content, campaigns, live chat, chatbot and co-browsing capabilities in Unified Service Desk and Dynamics web clients to make agents more productive while improving mobile and web customer engagement Contact Center Pipeline OCTOBER 31, 2017 Featured call center chatbots contact center conversational skills scheduling virtual training WFM workforce management This month, thoughts of the graveyard were on the minds of workforce management professionals—graveyard shifts, that is.The delta between those simple-to-build, but anemic in functionality, chatbots and conversational self-service tools designed for real enterprise environments is great.
Second, most of the aspects of IVRs that make them hated are likely to translate directly to chatbot form. application development & delivery chatbots customer relationship management (CRM Ian Jacobs JUNE 29, 2017 Over the past year, Forrester clients have been brimming with questions about chatbots and their role in customer service.
Because of their ability to resolve simple customer inquiries, chatbots are being deployed as a cost-effective and productivity-boosting answer to customers more interested in self-service.
Aspect JULY 26, 2017 Thanks to BFFs Siri, Alexa, and Cortana, but also the recent strides of Facebook, Microsoft, and others around text-based chatbots, the decades-old technologies involved in building natural language dialog systems are now being discussed in “mainstream” technology circles everywhere.
Zo is the latest generation of Microsoft’s AI chatbot, and it is currently available in preview form for those that use the Kik messenger platform.
Kik isn’t are popular as Facebook Messenger and Snapchat, and it definitely isn’t as pervasive as Twitter (which allowed Tay to become a hate-filled PR nightmare for Microsoft).