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Because major carriers tend to have sophisticated fraud deterrent systems in place to catch hackers before they run up large bills at the carrier’s expense, and can afford to credit their customers for fraudulent charges, small businesses are more often the victims of phone system hacking. There are concrete steps your company can take to protect against phone system hacking. This includes your mailboxes, users, system, configuration assistance, conference codes—all of them.
Small businesses often use local carriers which lack adequate antifraud systems. If your business does not use international calling, have your carrier turn off that capability. Create a safe and secure Password Policy, including frequently changing your passwords, and creating safe passwords.
I contacted them immediately but busuu doesnt care bad luck for the customer.
Definitely don't pay for a premium subscription.
Today, one year later, they charged me again the same amount and I had to cancel my Credit Card, with many problems because I'm living in Australia and my Credit Card is from Colombia.
Now I don't have any credit card, thank you bussu for everything I cancelled my subscription - at least I thought I had.
I made sure to read carefully as I was taken through the online portals.
Not once did Busuu mention that the monthly payment would renew (and cost more) each month and they never once asked for permission to take that money.
Maybe Amy S (Customer Service Manager) should be looking at these issues very carefully and addressing them asap. We advise about our cancellation procedure in our terms and conditions - subscriptions automatically renew at the end of the period signed up for. I could not cancel even with the first day, They should be shut down for this alone.
Until that happen, I would say they not as bad as people say they are.
I suscribed 2 years ago to the Busuu premium suscription.
I gave them my credit card number and I didn't know that the premium account has an annual renovation.
For my susprise last year they charged me usd 99 without telling me anything, and I even didn't use the web page, I had many troubles with them and they sent me many emails, in the last one they said that I didn't have anything to worry because they weren't going to charge me anything else, and I cancelled the Premium Suscription.
Somewhere around the middle of the second beginning level, programming bugs began to appear. I'm the Customer Service manager here at busuu and I can see that your have also been dealing with our Customer Service team who has resolved the issue for you.